AI Can Automate Banking Decisions, But Accountability Remains Human

AI Can Automate Banking Decisions, But Accountability Remains Human

Artificial intelligence is changing how banks assess credit, manage risks, and serve customers. While automation can improve speed and efficiency, financial decisions still require human judgement and accountability.

At the Global Fintech Fest 2026, Krishnakumar K T, Managing Director of Oleevia Grameen Credits, highlighted the importance of responsible AI adoption in banking. He emphasised that technology should support decision-making without replacing human responsibility or overlooking the real needs of customers.

Banking is not just about processing data or moving money. It also involves building trust, protecting depositors, and connecting people who genuinely need financial support with the right opportunities.

As AI continues to reshape financial services, combining technological innovation with transparency, human oversight, and customer-focused decisions will be essential for meaningful financial inclusion.

Read the full coverage on Janam National.

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